Privacy
Policy
Effective date: July 1st, 2024
At Planet Doctor, Inc. (“Planet Doctor,” “we,” or
“us”), We take great care with the personal information we collect when you use
or access Planet Doctor.com and any associated websites, applications, or services
that are owned and operated by Planet Doctor and have links to this privacy
statement (collectively, the "Services"). We are committed to
protecting your privacy. This Privacy Policy aims to inform users (also
referred to as "Users") who use our services to research providers or
schedule appointments, as well as healthcare professionals (also referred to as
"Healthcare Providers") who use our marketing services and who, along
with Users, are collectively referred to as "you" or
"your").UPON USING OR ACCESSING THE SERVICES IN ANY
WAY, YOU AGREE TO THE PRIVACY POLICY'S PRACTICES AND POLICIES, AND YOU HEREBY
CONSENT TO OUR COLLECTION, USE, AND SHARE OF YOUR INFORMATION IN THE WAYS
LISTED BELOW. YOU MAY NOT USE THE SERVICES IF YOU DO NOT AGREE WITH THIS
PRIVACY POLICY. IF YOU UTILIZE THE SERVICES ON BEHALF OF ANOTHER PERSON OR
ENTITY (LIKE YOUR EMPLOYER) OR SOMEONE ELSE (LIKE YOUR CHILD), YOU REPRESENT
THAT YOU HAVE THEIR PERMISSION TO ACCEPT THIS PRIVACY POLICY. Any
use of Planet Doctor’s Services is at all times subject to the Agreement (as
the term “Agreement” is defined in our Terms of Use, which incorporates this Privacy Policy). You may
print a copy of this Privacy Policy by clicking here. Thank you so much for
choosing Planet Doctor.
Privacy Policy Table of Contents
HIPAA and PHI
In order to provide the Services to our Healthcare
Providers, Planet Doctor may gather certain demographic, health, and/or
health-related data about Users. This data may be classified as "protected
health information," or "PHI," and is subject to the Health
Insurance Portability and Accountability Act and its implementing regulations
(collectively, "HIPAA"). The circumstances are as follows: (i) Planet
Doctor is offering administrative, operational, and other services to a healthcare
provider that is a “Covered Entity” (as defined by HIPAA); and (ii) in order to
perform those services, Planet Doctor is acting as a “Business Associate” (as
defined by HIPAA) of the healthcare provider and receives identifiable
information about a user on behalf of the healthcare provider.
HIPAA limits the use and disclosure of PHI while
offering special protections for its security and privacy. To learn how your
PHI may be used and released, please read your health provider's Notice of
Privacy Practices. Any Personal Data (described below) that is not PHI is not
covered by HIPAA. PHI does not apply to personal information that a user gives
to Planet Doctor while Planet Doctor is not serving as a business associate.
Creating an account, searching for healthcare providers or available
appointments, completing general medical history forms that are not provided by
or required by a specific healthcare provider, posting reviews, providing
device/IP information, or providing Web Analytics information are just a few
examples of the various actions you may take (see below).
The categories of Personal
Data that we gather and have collected during the last twelve (12) months are
described in detail in the following subsections. Any information that
identifies or is related to a specific individual is considered "personal
data," which also includes information that is referred to as
"personal information" or "personally identifiable
information" in accordance with any applicable laws, rules, or regulations
pertaining to data privacy. These subsections also list the categories of third
parties with whom we disclose Personal Data, the source of the Personal Data
for each category, and our commercial or business reason for obtaining the
Personal Data. Further details about those sources and categories are provided
below.
COVID-19 Data
User Personal Data
THE FOLLOWING SUBSECTIONS APPLY ONLY TO USERS. IF
YOU ARE A HEALTHCARE PROVIDER, PLEASE SEE THE HEALTHCARE PROVIDER PERSONAL
DATA SECTION BELOW.
Categories of Personal Data We Collect
Payment Information: We obtain payment-related information directly from
you, including information about the type of payment card you use, its last
four numbers, your billing contact information, and your billing email. For
transactions, this information is essential. We disclose this information to
our reliable service providers for business purposes, particularly Paypal,
Stripe, Inc. ("Paypal, Stripe"), our partner for payment processing.
Device/IP Information: When you use our services, automatically obtained
data about your device and IP is gathered. This contains the kind of device,
operating system, and browser being used, along with your IP address, device
ID, and domain server. In addition to third parties including ad networks,
analytics partners, service providers, and third-party business partners that
are accessed through the services, information is also collected directly from
you.
Web Analytics: We use web analytics to collect information about how
users interact with webpages, sources and webpages that we recommend them to,
non-identifiable request IDs, and other statistics pertaining to how your
browser or device interacts with our services. Ad networks, analytics partners,
service providers, and other third-party business partners that are accessed
through the services will receive this information, which is obtained from you,
for business purposes.
Geolocation Data: Your IP address is used to gather geolocation data
straight from you. Ad networks, analytics partners, service providers, and
other third-party business partners that are accessible through the services
are all given access to this information for business purposes.
Other Identifying
Information That You Voluntarily Choose to Provide: We obtain information directly from you that you
freely give us, such as passwords and personal data you enter in emails or
letters. This data is shared with service providers for commercial purposes.
User Contact Data: We obtain your contact details directly from you,
which includes your email address, phone number, mailing address, and first and
last name. We exchange this information for commercial purposes with ad
networks, healthcare providers, insurance providers, service providers, parties
you approve, access, or verify, and health information exchanges.
User Demographic Data:
We obtain your demographic information
directly from you. This information includes things like your gender and/or
gender identity, age, date of birth, zip code, race, and sexual orientation.
Service providers, ad networks, healthcare providers, health information
exchanges, and others you approve, access, or authenticate are among the
businesses with which this information is shared for commercial purposes.
Medical Data: Direct collection is used to gather health-related
data, such as details about medical illnesses, healthcare providers visited,
visits' purposes and dates, and your own medical history. This information is
shared for business purposes with insurance companies, healthcare providers,
service providers, health information exchanges, and parties you authenticate,
approve, or permit.
Insurance Information: We obtain information about your insurance directly
from you, including the insurance carrier, insurance plan, member ID, group ID,
and payer ID. We exchange this information for business purposes with service
providers, hospitals, health information exchanges, and other partners you
permit, access, or authenticate.
Booking Appointment
Data: Information about scheduling an appointment,
including the date and time of the visit, the provider, the treatment, and if
you are a new patient, is gathered directly from you and other sources. This
data is shared with healthcare providers, analytics partners, service
providers, and health information exchanges for business purposes.
Social Network Data: Both you and third parties provide information about
your social networks, such as your email address, phone number, username, IP
address, and device ID. This information is shared for commercial purposes with
ad networks, service providers, and parties you verify, approve, or provide
access to.
Categories of Data
Considered “Sensitive” Under Certain Privacy Laws: Lastly, we recognize that certain data is sensitive in accordance with privacy
rules. This covers personal data including sexual orientation, health, and
account username and password. You may be confident that this private
information is treated with the highest care and shared only with reputable
service providers, insurers, healthcare providers, and health information
exchanges, as well as other parties you approve, access, or authenticate when
needed for business needs. We take the security of your data and privacy very
seriously.
Categories of Sources of Personal Data from You:
Your personal information is collected in a number of ways, beginning
with direct interactions when you register for an account or use interactive
features like looking up healthcare providers or open appointments, or filling
out your medical history before seeing a healthcare provider. In addition,
adding data to the database involves filling out free-form text boxes,
answering quizzes, and polls, and publishing reviews. Emails and other direct
correspondence with us become an invaluable source of information as well.
Moreover, cookies—which keep track of your online actions and
preferences—automatically gather personal data when you use the services.
Certain apps and software can be downloaded in order to receive data from your
computer, such as information about your current login status and whether you
are available for updates or alerts. Location and mobile device data may also
be collected if you use our mobile application or a browser that supports
location sharing. Outside of your direct encounters, contributions from other
parties are quite important.
From Third Parties:
In order to provide customer support and analyze your interactions with
the services, service providers are hired. They also play a key role in the
creation of user profiles and lead generation, which deepens our understanding
of user engagement.
Analytics partners work together to share information about website
traffic and service usage, which helps with service marketing and optimization.
Healthcare providers also play a significant role in this process,
exchanging pertinent information to make arranging appointments easier and
increase the effectiveness of the appointment scheduling procedure.
If you sign in with a third-party website or enter your credentials,
social networks come into play since data and content from those accounts could
be transferred to your account with us.
Advertising partners support marketing and promotional initiatives by
providing insights into user engagements with services, ads, or messages.
Essentially, there are many different types of personal data sources,
such as direct user interactions, automatic data gathering, and contributions
from different third parties, all of which work together to create a full
picture of user participation and preferences.
How We Share Your Personal Data
We may occasionally release your Personal Data to different companies
for particular business purposes while we are conducting business. These
entities are divided into many categories, and each one contributes in a
different way to the upkeep and improvement of our services.
Service Providers:
Our partner for payment processing, Stripe, Inc. ("Stripe"),
is one of our reliable service providers. Your voluntary payment card
information is gathered by Stripe, which guarantees safe and effective payment
processing. Please refer to Stripe's terms of service and privacy policy for
further information on how they use and store personal data.
In order to identify and protect against security events, harmful
activities, fraud, and illegal actions, we also hire security and fraud
prevention consultants. They are also in charge of bringing charges against
those who engage in these kinds of actions.
Numerous suppliers, such as those in the areas of hosting, technology, communications,
fulfillment, data storage, analytics, insurance verification, and staff
augmentation, help us further with our operational services. Their
participation is essential to carrying out a number of operational tasks,
including data storage, security measures, hosting, billing, fulfillment,
insurance verification, and web service analytics, as well as to enabling our
users to access particular features, services, or functionalities.
Additionally, they aid in the debugging procedures, guaranteeing the
finding and fixing of mistakes that can jeopardize our services' intended
functionality.
It's important to note that any brief, transitory usage of personal data
is completely restricted to the ongoing conversation and isn't used by a third
party to create a user profile or alter the user experience in any way after
the first engagement.
Additionally, a variety of tasks are carried out by our service
providers on our behalf, such as account maintenance and servicing, customer
support, order processing and fulfillment, customer information verification,
payment processing, financing, advertising and marketing services, analytic
services, and other services on behalf of the company or service provider. They
also conduct internal research for technology advancement and demonstration, as
well as actions to confirm or uphold the security and quality of our services.
Essentially, the goal of our partnership with service providers is to
improve the general quality, security, and operation of the services we offer
to our customers.
Selected Recipients:
Analytics partners are essential to our understanding of how users find
and use the platform since they track user interactions with our services.
In addition to auditing related to current interaction and concurrent
transactions, such as counting ad impressions to unique visitors, confirming
placement and quality of ad impressions, and auditing compliance with this
specification and other standards, ad networks are engaged for the purpose of
ad customization and serving.
When consumers decide to book appointments using our services,
Healthcare Providers are the ones that receive Personal Data. For instance,
data is shared appropriately if a user fills out a Medical History Form ahead
of time and chooses to share it with the healthcare provider of their choice.
This sharing also applies to users who choose to use our services for analysis
and referrals regarding possible medical conditions or treatments, as well as
emergency scenarios.
Insurance providers acquire Personal Data in order to evaluate
eligibility, ascertain cost-sharing responsibilities, and request details about
benefit plans on behalf of consumers.
User information is sent to Health Information Exchanges and affiliated
organizations, like Regional Health Information Organizations, to improve the
safety and accessibility of data for healthcare professionals. The goals of
these groups are to raise the standard, effectiveness, and safety of
patient-centered treatment.
Parties You Authorize,
Access, or Authenticate:
There are
situations in which Personal Data may be purposefully made public. For example,
any information disclosed in an online forum or review posting is deemed public
and not private. It is recommended that users carefully evaluate whether to share
any Personal Data in these public areas, since it might be viewed and gathered
by unaffiliated third parties.
Additionally,
users can choose to provide specific Personal Data to other business partners
that they can access via our services. When users decide to use external
services to log in to the services, this happens. In this case, the disclosure
is made expressly to satisfy the original purpose for which the data was given
to us.
Healthcare Provider Personal Data
Payment Information: Regarding payment-related data, we gather facts like
the kind of payment card, the last four card digits, the billing email address,
and the billing contact information. You are the primary source of this data,
which we share with some service providers, most notably our payment processing
partner, for business purposes., Paypal & Stripe, Inc.
("Stripe").
Device/IP Information: We collect information about devices and IPs,
including IP addresses, device IDs, domain servers, and the kind of device,
operating system, or browser that was used to access the services. We share the
data you submit with ad networks, analytics partners, service providers, and
other third-party business partners that can be accessible through the services
for commercial purposes.
Web Analytics: Web analytics data comprises of webpage interactions,
non-identifiable request IDs, referring webpages/sources via which you access
the services, and statistics related to the device/browser interaction with the
services. Ad networks, analytics partners, service providers, and other
third-party business partners that are accessed through the services will all
receive this information from you.
Geolocation Data: Among the data we gather is geolocation information
derived from IP addresses. This data is contributed to by you and third parties
as well. It is shared for business purposes with ad networks, analytics
partners, service providers, and third-party business partners that can be
accessible through the services.
Other Identifying
Information That You Voluntarily Choose to Provide: Your freely supplied information is gathered. Examples of this include
passwords and other unique identifiers, personal information you provide over
the phone or in emails, and personal data you supply in letters. This data is
shared with service providers for commercial purposes.
Healthcare Provider
Contact Data: First and last names, email addresses,
phone numbers, and mailing addresses are among the contact details of
healthcare providers that are obtained from you and shared for business needs
with ad networks, service providers, insurance companies, healthcare providers,
health information exchanges, and parties you authorize, access, or
authenticate.
Healthcare Provider
Demographic Data: You provide
demographic information about healthcare providers, including your gender
and/or gender identity, age, date of birth, zip code, race, sexual orientation,
and spoken language. Service providers, ad networks, healthcare providers,
health information exchanges, and parties you authorize, access, or
authenticate may receive this information for business purposes.
Professional License
Information: For commercial objectives, information
regarding healthcare professionals' specializations, certificates, and
educational background is obtained from you and shared with service providers.
Categories of Data
Considered "Sensitive" under Certain Privacy Laws: Sensitive information derived from you, including
your sexual orientation and unique identifiers like your account login and password,
may be shared for commercial purposes with ad networks, healthcare providers,
service providers, parties you approve, access, or verify, and healthcare
providers.
Categories of Sources
of Personal Data
From You:
There are several situations in which you give us information directly.
This primarily occurs when you register for an account on our platform and
initiate direct communication. Furthermore, your interaction with us includes
times when you correspond with us via email or make other first contact. Your
direct contributions serve as a fundamental source of personal information.
When Using the Services, Automatic Collection of Personal Data: When you
use our services, we automatically gather personal information. This includes
information gathered by cookies, which improves our comprehension of your
interactions. Additionally, if you download and install any of the particular
software or apps we offer, your computer device may provide information to us.
Providing pertinent services, such as updates or alert alerts, is made easier
with the use of this data. We might also get information about your location
and mobile device if you choose to use our mobile application or a browser that
supports location sharing.
From Third Parties:
We gather data
from other parties in addition to directly obtaining information from users. In
order to help us analyze your interactions with the services and offer customer
support, service providers are essential to this. These suppliers also aid in
the development of user profiles and lead generation.
Our analytics
partners work with us to provide information about website traffic and service
usage, which helps us market and optimize our services more successfully.
Public or
Government Records: We might use data from public sources or the government for
onboarding and provider verification. This guarantees a thorough and precise
comprehension of the licenses and certifications held by medical professionals
connected to our platform.
Partners in
Advertising: Among the service providers in our network are those with
expertise in marketing and promotion. We receive useful data about your
interactions with our services, ads, or emails from these advertising partners.
Through this partnership, we are able to better customize our marketing efforts
to match the tastes and habits of our users, which improves their overall
experience.
How We Disclose Your Personal Data
Under some conditions, we might share your Personal
Data with different kinds of service providers and other outside parties, each
of which has a different purpose for doing business.
Service Providers:
Your willingly submitted payment card information is collected as part
of our partnership with service providers, including payment processors like
Stripe, Inc. ("Stripe"), in order to process payments. To get
complete information on how Stripe uses and stores your Personal Data, it is
imperative that you consult their terms of service and privacy policy.
Furthermore, security and fraud prevention specialists help with the
identification and investigation of security incidents, defense against
malevolent activity, and prosecution of individuals involved.
Providers of technology, communications, hosting, fulfillment, data
storage, analytics, insurance verification, and staff augmentation work
together to provide operational services (like web service analytics, billing,
hosting, fulfillment, data storage, security, and insurance verification)
and/or to make certain services and features available to our users. This
includes services carried out on our behalf, such as account maintenance,
customer service, order processing, payment verification, financing,
advertising, marketing, and analytic services; and the short-term use of
Personal Data that is not used by another party to create a User profile or
otherwise alter your user experience outside of the current interaction. Their
efforts also include internal research for technology advancement and
initiatives to confirm or uphold the security and caliber of our services.
Selected Recipients:
Analytics partners are essential to our understanding of how users find
and use the platform since they track user interactions with our services.
Ad networks are then called upon to customize and serve ads as well as
audits pertaining to an ongoing interaction and ongoing transactions. These
audits may include, but are not restricted to, calculating the number of ad
impressions for each unique visitor, confirming the placement and caliber of ad
impressions, and conducting an audit to ensure compliance with this
specification and other standards.
In order to improve the security and accessibility of data for
healthcare providers, entities like Health Information Exchanges and associated
organizations are active in the collection and organization of user
information. Their objective is to make health information more accessible,
which will ultimately increase patient-centered care's effectiveness, safety,
and quality.
Parties You Authorize,
Access, or Authenticate:
Certain Personal Data is shared with third
parties only when you give permission for them to do so through our services.
This happens when you opt to access the platform through any service, and the
information is disclosed in a way that explicitly satisfies the purpose for
which you gave it to us. This procedure guarantees a smooth and safe
integration of outside services that corresponds with the information-sharing
goals you have in mind.
THE FOLLOWING SECTIONS APPLY TO ONLY TO USERS.
Legal Obligations
As stated under "Meeting Legal Requirements
and Enforcing Legal Terms" in the above sections on "Our Commercial
or Business Purposes for Collecting Personal Data," we may disclose any
Personal Data that we collect to third parties in connection with any of the
aforementioned activities.
Business Transfers
In the event of a merger, acquisition, bankruptcy,
or other event where a third party takes over full or partial control of our
business, all Personal Data may be transferred to such third party. We will try
our best to let you know if any of these things happen so that your information
isn't exposed to new privacy and security procedures and rules.
Data that is Not Personal Data
From the Personal Data we
collect, we may extract aggregated and/or de-identified data, including by
deleting information that allows the data to be uniquely linked to a specific
user. For our legitimate business objectives, such as analyzing, developing,
and improving the Services and promoting our business, we may use such aggregated,
de-identified, or anonymized data and share it with third parties; provided,
however, that we will not release such data in a way that might identify you.
Tracking Tools,
Advertising, and Opt-Out
The following sections provide additional
information about how we collect your Personal Data.
Information Collected Automatically
Cookies and related technologies, together called
"Cookies," are used by the Services to allow our servers to identify
your web browser and gather information about your visitation and usage
patterns. These technologies include pixel tags, web beacons, clear GIFs,
mobile IDs, and JavaScript. We use this information to operate and enhance our
Services, identify trends, and learn more about and market to our user base.
For example, we use Cookies to measure performance, store authentication status
so that credentials don't need to be entered again, modify user experiences
with the Services, track navigational patterns, and employ analytics and fraud
protection to tailor the Services or customize advertisements. Cookies are text
files or other little bits of data that are stored on your computer, tablet,
phone, or other device when you use it to access our services. We might also
add information from third parties, such as those who have set their own
Cookies on your device(s), to the data we already have on you.
We use the following types of Cookies:
·
Essential Cookies. In order to give you the features or services you
have requested, essential cookies are needed. For instance, you can log into
our Services' secure sections with the use of certain Cookies. Certain features
and services might not function if these Cookies are disabled.
·
Functional Cookies. Functional cookies help us remember your
preferences over time, keep track of your choices and settings related to our
services, and identify you when you visit us again. These cookies enable us to
address you by name, customize our content for you, and keep track of your
choices (such the language or location you prefer).
·
Performance/Analytical Cookies. Through the collection of
data on the number of visitors to the Services, the pages they view, the length
of time they spend viewing a page, mouse clicks, mouse movements, scrolling
activity, and text entered into the Services, Performance/Analytical Cookies
enable us to better understand how users interact with our offerings. In order
to enhance our advertising campaigns and the content for users who interact
with our advertisements, performance and analytical cookies also assist us in tracking
the effectiveness of our campaigns. For instance, cookies are used by Google
Inc. ("Google") in relation to its services for Google Analytics. The
Google Analytics Terms of Use and the Google Privacy Policy govern how Google
may use and disclose data about your visits to the Services that it collects. You
have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out
Browser Add-on page.
·
Retargeting/Advertising Cookies. Advertising and
Retargeting Cookies gather information about your online activities and
pinpoint your interests so we can show you relevant advertisements. Please
refer to the "Information about Interest-Based Advertisements"
section below for further details on this.
·
Web Beacons Web Beacons (e.g., clear GIFs or pixel tags) are
little visual image files that are embedded in an email or webpage and may be used
to gather data about how our services, the websites of particular advertisers,
and our emails, newsletters, and special promotions are used. We are able to
assess the number of users accessing the Services, opening emails, and using
the web services of certain publications thanks to the data gathered by Web
Beacons. Furthermore, it enables us to improve our interest-based advertising,
which is covered in more detail below.
·
Mobile Device Identifiers Planet Doctor uses mobile
device identifiers to get more data about the demographics and online habits of
its users. Mobile device identifiers are files kept on mobile devices that can
be used to track data and devices, as well as activities carried out on and
through them and the installed apps. Mobile device identifiers make it possible
to collect Personal Data, including address, location, media access control,
and tracking information. This information can include, but is not limited to,
IP address, domain server, type of device(s) used to access the services, web
browser(s) used, webpage you referred from to access the services, additional
statistics, and details about how your browser or device interacted with the
services.
·
Cross Device Matching. In order to ascertain whether users have engaged
with content on various devices and to associate those devices, we might
collaborate with partners who examine device activity data and/or depend on
your data (such as demographic, geographic, and interest-based information). To
augment this study, we might additionally give these partners de-identified
data. We may use this information to further evaluate how Services are used
across devices or to show tailored adverts on devices we think are related.
You have the option to
accept or reject cookies using the options on your web browser. Depending on
your browser software, you can choose how each new cookie is accepted, but most
browsers include an option to switch off the cookie feature, which will stop
your browser from receiving new ones. Additionally, by turning on the relevant
setting on your mobile device, you might be able to refuse mobile device
identifiers. All cookies that are currently installed on your computer can also
be removed. While accepting Planet Doctor's Cookies is completely optional, you
might need to manually change certain options each time you use the Services if
you block, reject, or remove them. This is because some features might not
perform as intended.
Go to the
"preferences" or "options" area of your browser's menu to
see what Cookie settings you can change. Please click this link to learn more
about cookies, including how to manage and remove them.
The "Do Not
Track" feature in your browser lets you tell website, web application, and
service operators that you don't want them to monitor specific aspects of your
online activity over time and across various websites. There is presently no
industry consensus over what constitutes a Do Not Track signal, and not all
browsers offer a Do Not Track option. Please be aware that, similar to many
website operators, we do not currently implement "Do Not Track"
requests received from a browser due to these reasons and our usage of Cookies.
To find out more about “Do Not Track,” you can visit here.
Information about Interest-Based Advertisements
Through the Services, we
might offer advertisements as well as permit third-party ad networks, such as
ad agencies, ad servers, ad technology providers, and research companies, to do
the same. These ads, referred to as "interest-based ads," may be
shown to individuals who exhibit particular behaviors or interests, or who fall
into specific general profile categories. You may give us information for
Interest-Based Ads (including Personal Data), or we may get it from your online
behavior or from the usage habits of certain users on the Services and/or
third-party services. IP address, mobile device ID, operating system, browser,
webpage interactions, geographic location, and demographic data, such gender
and age range, are a few examples of this kind of information. Tracking users'
actions across time and on unaffiliated properties, including when they leave
the Services, may be used to collect this kind of data. In order to achieve
this, you may get Cookies—including Web Beacons—from an ad network via the Services
from us or our service partners. Ad networks may offer anonymized, aggregated
auditing, research, and reporting to us and our advertisers thanks to Web
Beacons. Planet Doctor uses this data to better understand the demographics and
online habits of our users. Additionally, web beacons allow ad networks to show
you customized adverts when you visit other websites. Ad networks can read,
modify, or store their own Cookies on your browser with Web Beacons, much like
if you had requested a webpage from their website.
We adhere to the
Self-Regulatory Principles for Online Behavioral Advertising set forth by the
Digital Advertising Alliance ("DAA"). A number of media and marketing
associations have created an industry self-regulatory program through the DAA and
Network Advertising Initiative ("NAI") to provide users with more
control and insight into customized ads across various websites and properties.
Please visit the DAA's or NAI's User opt-out pages, which are located here, to
make decisions about Interest-Based Ads from participating third parties,
including to opt-out of receiving behaviorally targeted advertisements from
participating organizations. Alternatively, install the DAA's App Choice app
(available for iOS and Android) on your mobile device. An "opt-out"
cookie will be installed on your computer, tablet, or mobile device when you
utilize these opt-out options, signaling to the companies that NAI and DAA are
members that you do not wish to receive Interest-Based Ads. You might have to
re-opt-out if you erase Cookies from your computer, tablet, or mobile device.
Please click this link to learn how to disable interest-based ads on mobile
devices. To use these, opt-out options, you will have to choose which browser
and device to use.
Please be aware that you
can continue to view non-interest-based (i.e., non-targeted at you) Planet
Doctor adverts even after you have opted out of interest-based ads.
Furthermore, choosing to opt out does not prevent Planet Doctor from employing
tracking technologies. Even if you have chosen not to receive interest-based
advertising, Planet Doctor may nonetheless gather data about your usage of the
Services and use that data to display advertisements to you.
We care about the security of your personal
information. Using the proper physical, technological, organizational, and
administrative security measures, we aim to prevent unauthorized access, use,
and disclosure of your Personal Data. These measures vary depending on the type
of Personal Data we process. In order to safeguard the Personal Data that you
provide to us, both during transmission and in storage, we make an effort to
adhere to widely recognized industry standards. For instance, the Services enable
the encryption of Personal Data through the use of industry-standard Secure
Sockets Layer (SSL) technology. We use servers both domestically and
internationally to store and handle your information. We keep up what we
believe to be industry-standard archival and backup methods. Additionally, you
should limit access to your computer, device, and browser; choose and safeguard
your password and/or other sign-on procedures; and sign off from your account
after using it. All of these actions will help protect your data. Please be
aware that no method of transmitting data over the Internet or storing data is
completely secure, despite our best efforts to safeguard the security of your
account and other data that we hold in our records, such as by storing Personal
Data in a secure operating environment that is not accessible to the public. We
cannot and do not guarantee the total security of any data you share with us.
Moreover, we disclaim all liability for any loss, theft, damage, or
unintentional disclosure of your content or information, unless mandated by
law.
We may attempt to notify you of any developments
if, at any point during or after our relationship, we suspect that the security
of your Personal Data may have been compromised. We shall make every effort to
tell you as soon as practicable under the circumstances if a notification is
necessary. We may send you an email to the most recent email address you have
supplied us in your user profile, if we have that information. Please make sure
your account's email address is current. That email address is something you
may change at any time in your account profile. You can print any notice you
receive from us so you have a copy. You must use email application software on
your computer, mobile device, or other device to check your email account in
order to receive these notices. You consent to our use of
e-mail as a means of such notification. If you prefer for us to use the U.S.
Postal Service to notify you in this situation, please e-mail us at postnotice@Planet Doctor.com. When submitting your
request, please make sure to include your address. This choice is yours to make
whenever you'd like, and it will take effect for any alerts we send out after a
fair amount of time for us to handle your request. Additionally, you can use
this email address to get a free print copy of the electronic notice we gave
you about the compromise of your personal data.
We keep your personal information for as long as is
required to deliver our services, run our business, or fulfill any other
commercial reason for which we collected it. We take into account the source of
the data, the reason for collection, the sensitivity of the data, and our need
for the personal information when determining the length of time to retain it
for a given category of data. Sometimes we need to keep Personal Data longer in
order to fulfill our legal requirements, settle disputes or collect unpaid
fees, deliver our services, or for other reasons allowed or mandated by
relevant laws, rules, or regulations. In addition, we might keep information
that does not directly identify you in an aggregated or anonymized form. For
example:
Children under the age of thirteen are not targeted
by the Services and are not supposed to utilize them. Please do not attempt to
register for, use, or send us any Personal Data if you are under the age of
thirteen. You attest that you are older than 13 by using, accessing, and/or
submitting information to or through the Services. We do not intentionally
gather or request Personal Data from children under the age of 13, as stated in
the Terms of Use. We will only use a child's (or parent's or legal guardian's)
Personal Data to respond directly to them and inform them that they are not
permitted to use the Services if we discover that we have received any Personal
Data from a child under the age of 13 without first obtaining their parent's
verified consent. The Personal Data pertaining to that kid will thereafter be
deleted by us. Please email us at Privacy PlanetDoctor.com if you think that a
child under the age of 13 may have given us Personal Data.
You may only use the Services with permission from
or under the supervision of your parent or legal guardian if you are under the
age of majority in your place of residence and are currently thirteen (13)
years old. If you are a parent or legal guardian, you may use the Services on
behalf of a minor child in accordance with the Agreement. As further specified
herein, any information you give us while utilizing the Services on behalf of
your minor child will be handled as personal data.
You consent to Planet Doctor contacting you for any
correspondence made in connection with the provision of the Services or any
legally mandated contacts if you use the Services on behalf of another
individual, regardless of age. Furthermore, you consent to sharing or
forwarding any such communications to anybody on your behalf who you are using
the Services for.
How We Use Information That is Neither Personal
Data nor PHI
Controlling Your Personal Data & Notifications
By signing in
and gaining access to your account, if you are a registered user of the
Services, you can edit some Personal Data or account details. Please send an
email to Privacy PlanetDoctor.com if you would like to
cancel your account. As soon as it is reasonably practicable, Planet Doctor
will make an effort to remove your account. However, please be aware that
Planet Doctor retains the right, in accordance with our internal data retention
policies and procedures, to keep information from closed accounts.
If any of your account's data is misplaced, stolen,
or used without authorization, you have to let us know right once.
California Rights and Disclosures
California residents have particular rights regarding
their personal information under the California Consumer Privacy Act of 2018 as
revised by the California Privacy Rights Act ("CCPA"). For
information on how to exercise these rights, please refer to the section below
titled "Exercising Your Rights." This section outlines your rights
under the CCPA and provides instructions on how to use them. Please get in
touch with us at if you have any questions regarding this area or whether any
of the following pertains to you. Consumer-Privacy@Planet Doctor.com and indicate
“California Rights” in the subject line of your communication.
Access
You have the right to inquire about specific
details regarding how we have collected and used your personal data during the
previous 12 months, such as the following:
• The kind of personal information we have gathered
about you.
• The types of sources that were used to get such
personal information.
• The categories of third parties with whom we have
shared your personal information; • The particular pieces of personal information
we have gathered about you; • The business or commercial purpose for obtaining
or selling your personal information.
We shall list the types of Personal Data shared
with each third-party recipient if we have exposed your Personal Data for
commercial purposes in the last 12 months. We will list the types of Personal
Data that third-party recipients have purchased if we have sold your Personal
Data in the last 12 months.
Deletion
You are entitled to ask that the Personal Data we
have on file about you be deleted. This right is subject to specific exceptions
under the CCPA. For instance, we might need to keep your Personal Data in order
to fulfill your request for services, complete a transaction, or carry out
another action. Your deletion request may be rejected if it falls under one of
these exclusions.
Correction
You are entitled to request that any erroneous
Personal Data we may have about you be corrected. This right is subject to
specific exceptions under the CCPA, such as where we determine that your
personal data is accurate after considering all relevant facts. We have the
right to reject your correction request if it falls within one of these
exclusions.
Processing of Sensitive Personal Information
Opt-Out
Personal Data Sharing or Selling
When a firm
"shares" or "sells" Personal Data to third parties for the
purpose of cross-contextual behavioral advertising, California residents are
entitled to specific protections under the CCPA. These kinds of
"sharing" are likewise regarded as "selling" under the
CCPA's regulations. As a result, we have sold and exchanged the Personal Data
listed above in order to enable cross-contextual behavioral advertising:
·
Web analytics or other comparable network activity
data
·
demographic data
Our Services contain
Cookies from specific third parties, as mentioned in the section above under
"Tracking Tools, Advertising, and Opt-Out." These Cookies give those
third parties access to data about your usage of our services that is connected
to your device or browser. These outside parties might utilize your information
to show you relevant advertisements on our services or on other websites you
browse. Sharing your data for online advertising purposes via third-party
Cookies may be deemed a "sale" of information under the CCPA. You can
choose not to have your data sold or shared by following the guidelines in this
section.
The following types of
third parties are recipients of our Personal Data sharing:
• Partners in advertising
We have disclosed your
Personal Data to the above-mentioned categories of third parties during the
last 12 months in order to: • Market and market the Services; • Display
advertisements to you, including interest-based or online behavioral
advertising.
We won't ask you to renew
the sharing of your personal data for at least a year after you've completed an
opt-out request. We do not, as far as we are aware, share the personal
information of minors younger than sixteen.
We Will Not Discriminate Against You for Exercising Your Rights Under the
CCPA.
We promise not to treat you unfairly if you use the
CCPA to assert your rights. If you exercise your rights under the CCPA, we
won't refuse to supply you our goods or services, charge you a different price
or rate, or give you goods and services of a poorer quality. Financial
Incentives
We appreciate your data at Planet Doctor since it
helps us better understand your interests and goals and enhances our offerings
to better meet your needs. We might occasionally provide a monetary reward for
taking part in our user study. Our assessment of the estimated value of your
data informs the cash incentive we provide. You might be requested to provide
personal information in surveys, questionnaires, or through your account if you
take part in the study. We will never sell or disclose the personal information
you provide to us for this research with outside parties; it will only be
utilized internally to enhance our offering.
Your involvement in the study gives us permission
to gather the following types of personal data about you:
• Identifiers, including your name, address, email
address, internet protocol address, account name, social security number,
driver's license number, passport number, and other comparable identifiers;
they can also be found online.
• Features of classes that are protected by federal
or California law.
• Commercial data, including goods and services you
have bought, received, or contemplated, as well as any past or current patterns
of consumption.
• Information about your interactions with advertisements,
websites, apps, and other online content, as well as your search and browsing
histories, via the internet or other electronic networks.
• Data on geolocation.
• Information that is auditory, electronic, visual,
thermal, olfactory, or comparable. We might, for instance, gather your voice
recordings.
• Information on a profession or job.
• Education information, which the Family
Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
defines as information that is not publicly available personally identifiable
information.
• Inferences made from any of the aforementioned
types of personal information. • Any additional personal information you may
provide in a free-form area on our surveys or forms.
The cash incentive is completely optional to take
advantage of. By accepting a cash incentive, you consent to our not having to
abide by your right to know or remove any personal information we may have
obtained about you in exchange for the incentive. If you are a participant in
one of our financial incentives, you may opt out of the financial incentive at
any time by sending an email to us at the address you were given when you
received your unique notification of the financial incentive.
Other California Resident Rights
Under California Civil Code Sections
1798.83-1798.84, California residents are entitled to contact us to prevent
disclosure of Personal Data to third parties for such third parties’ direct
marketing purposes. To submit such a request, please contact us at Consumer-Privacy@Planet
Doctor.com.
Virginia Resident Rights and Disclosures
The Virginia Consumer Data
Protection Act ("VCDPA") outlines your rights if you live in
Virginia. For information on how to exercise these rights, please refer to the
section below titled "Exercising Your Rights." Please be aware that
in the course of providing our customers with certain services, we may process
the personal data of their end users or employees. To discuss your rights
regarding such data, please get in touch with the organization that initially
received your personal information if we are processing it as a service
provider. Furthermore, kindly be advised that these rights are subject to
specific limitations and exclusions under relevant law, which may allow us to refuse
your request or need it.
If you live in Virginia and there are any
discrepancies between this part and any other privacy policy provision, the
section that protects personal data the most will take precedence. Please get
in touch with us at if you have any issues regarding this section or whether
you are entitled to any of the following rights. Consumer-Privacy@Planet Doctor.com and indicate
“Virginia Rights” in the subject line of your communication.
Access
You have the right to see your personal data and to
request confirmation of whether we are processing it.
Correction
You have the right to have errors in your personal
data corrected, to the extent that doing so is acceptable given the nature of
the data and the purposes for which we are processing it.
Portability
To the extent that it is technically possible, you
have the right to request a copy of your Personal Data in a machine-readable
format.
Deletion
You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
·
• You can choose not to have your personal data
processed for the purpose of targeted advertising. As covered in the section
under "Personal Data Sharing" of the “California Rights” section
of this Privacy Policy, For the goal of targeted advertising, we process
your personal data. Please visit the to choose not to have your personal data
processed by us for purposes of targeted advertising. “Exercising Your Rights”
section.
• You can choose not to have your personal
information sold. As per the VCDPA, we do not currently sell your Personal
Data.
• If appropriate, you have the right to refuse to
have your Personal Data processed for the purpose of profiling in support of
decisions that have a substantial impact on your legal situation or other
matters.
Appealing a Denial
If, after receiving your request in compliance with
this provision, we decline to act upon it within a reasonable amount of time.
In order for us to identify the initial request and confirm that you are the
person it is about, you must: (1) include enough information in your appeal;
and (2) describe the reasons behind your appeal. Please be aware that the
rights and obligations you have under the VCDPA will apply to your appeal.
After we receive your request, we will address your appeal within sixty days.
You have the right to use the following channels to get in touch with the
Virginia Attorney General if we reject your appeal. here. You may appeal a decision
by us using the following methods:
·
Email us at: Consumer-Privacy@Planet Doctor.com (title must include
“VCDPA Appeal”)
·
Call
us at: (866) 248-0884
Colorado Rights and Disclosure
Residents of Colorado are
entitled to the protections outlined in the Colorado Privacy Act
("CPA"). For information on how to exercise these rights, please
refer to the section below titled "Exercising Your Rights." Please be
aware that in the course of providing our customers with certain services, we
may process the personal data of their end users or employees. To discuss your
rights regarding such data, if we are acting as a processor processing your
personal data, you should first get in touch with the organization that
originally obtained it. Furthermore, kindly be advised that these rights are
subject to specific limitations and exclusions under relevant law, which may
allow us to refuse your request or need it.
If you live in Colorado and there are any disputes
between this part and any other privacy policy provision, the section that
protects personal data the most will take precedence. Please get in touch with
us at if you have any issues regarding this section or whether you are entitled
to any of the following rights. Consumer-Privacy@PlanetDoctor.com and indicate
“Colorado Rights” in the subject line of your communication.
Access
You have access to and the right to request
confirmation of whether we are processing your personal data.
Correction
You have the right to have errors in your personal
data corrected, to the extent that doing so is acceptable given the nature of
the data and the purposes for which we are processing it.
Portability
You have the right to request a copy of your
Personal Data in a machine-readable format to the extent technically feasible.
Deletion
You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
·
You have the right to opt-out of the processing of
your Personal Data for targeted advertising purposes and disclosures of your
Personal Data which constitute a “sale.” As discussed in the “California Right” section
of this Privacy Policy (specifically, see “Personal Data Sharing or Selling”), we may process your
Personal Data for targeted advertising purposes, and some of our data sharing
relationships may constitute a “sale.” To opt-out of such processing
activities, please see the “Exercising Your Rights”
section.
·
You have the right to opt-out to the sale of your
Personal Data. We do not currently sell your Personal Data as defined under the
CPA.
·
You have the right to opt-out from processing your
Personal Data for the purposes of profiling in furtherance of decisions that
produce legal or similarly significant effects to you, if applicable.
Appealing a Denial
·
Email us at: Consumer-Privacy@PlanetDoctor.com (title must include
“CPA Appeal”)
·
Call
us at: (866) 248-0884
·
You can opt-out from the processing of sensitive
information or opt-out from “selling,” “sharing,” or targeted advertising, as
applicable, by the following methods:
·
If you have an account with us, you can opt-out
through the “Data Privacy” tab in your account settings.
·
You can visit the “Privacy Settings” page at https://www.Planet Doctor.com/privacy-settings.
If you have questions or difficulty submitting a
Valid Request, you can call us at (866) 248-0884 or email us at Consumer-Privacy@Planet
Doctor.com.
Changes to this Privacy Policy
Contact Information
· Please do not hesitate to contact us at: if you have any questions or concerns about this Privacy Policy, the methods in which we collect and use your Personal Data, your choices, or your rights regarding such use.
· E-mail: Privacy@Planet Doctor.com
· Address: Planet Doctor, Inc., 1820 N Corporate Lakes Blvd, Weston, FL 33326
· Phone:
(866) 248-0884
Effective date: July 1st, 2024
At Planet Doctor, Inc. (“Planet Doctor,” “we,” or
“us”), We take great care with the personal information we collect when you use
or access Planet Doctor.com and any associated websites, applications, or services
that are owned and operated by Planet Doctor and have links to this privacy
statement (collectively, the "Services"). We are committed to
protecting your privacy. This Privacy Policy aims to inform users (also
referred to as "Users") who use our services to research providers or
schedule appointments, as well as healthcare professionals (also referred to as
"Healthcare Providers") who use our marketing services and who, along
with Users, are collectively referred to as "you" or
"your").UPON USING OR ACCESSING THE SERVICES IN ANY
WAY, YOU AGREE TO THE PRIVACY POLICY'S PRACTICES AND POLICIES, AND YOU HEREBY
CONSENT TO OUR COLLECTION, USE, AND SHARE OF YOUR INFORMATION IN THE WAYS
LISTED BELOW. YOU MAY NOT USE THE SERVICES IF YOU DO NOT AGREE WITH THIS
PRIVACY POLICY. IF YOU UTILIZE THE SERVICES ON BEHALF OF ANOTHER PERSON OR
ENTITY (LIKE YOUR EMPLOYER) OR SOMEONE ELSE (LIKE YOUR CHILD), YOU REPRESENT
THAT YOU HAVE THEIR PERMISSION TO ACCEPT THIS PRIVACY POLICY. Any
use of Planet Doctor’s Services is at all times subject to the Agreement (as
the term “Agreement” is defined in our Terms of Use, which incorporates this Privacy Policy). You may
print a copy of this Privacy Policy by clicking here. Thank you so much for
choosing Planet Doctor.
Privacy Policy Table of Contents
HIPAA and PHI
In order to provide the Services to our Healthcare
Providers, Planet Doctor may gather certain demographic, health, and/or
health-related data about Users. This data may be classified as "protected
health information," or "PHI," and is subject to the Health
Insurance Portability and Accountability Act and its implementing regulations
(collectively, "HIPAA"). The circumstances are as follows: (i) Planet
Doctor is offering administrative, operational, and other services to a healthcare
provider that is a “Covered Entity” (as defined by HIPAA); and (ii) in order to
perform those services, Planet Doctor is acting as a “Business Associate” (as
defined by HIPAA) of the healthcare provider and receives identifiable
information about a user on behalf of the healthcare provider.
HIPAA limits the use and disclosure of PHI while
offering special protections for its security and privacy. To learn how your
PHI may be used and released, please read your health provider's Notice of
Privacy Practices. Any Personal Data (described below) that is not PHI is not
covered by HIPAA. PHI does not apply to personal information that a user gives
to Planet Doctor while Planet Doctor is not serving as a business associate.
Creating an account, searching for healthcare providers or available
appointments, completing general medical history forms that are not provided by
or required by a specific healthcare provider, posting reviews, providing
device/IP information, or providing Web Analytics information are just a few
examples of the various actions you may take (see below).
The categories of Personal
Data that we gather and have collected during the last twelve (12) months are
described in detail in the following subsections. Any information that
identifies or is related to a specific individual is considered "personal
data," which also includes information that is referred to as
"personal information" or "personally identifiable
information" in accordance with any applicable laws, rules, or regulations
pertaining to data privacy. These subsections also list the categories of third
parties with whom we disclose Personal Data, the source of the Personal Data
for each category, and our commercial or business reason for obtaining the
Personal Data. Further details about those sources and categories are provided
below.
COVID-19 Data
User Personal Data
THE FOLLOWING SUBSECTIONS APPLY ONLY TO USERS. IF
YOU ARE A HEALTHCARE PROVIDER, PLEASE SEE THE HEALTHCARE PROVIDER PERSONAL
DATA SECTION BELOW.
Categories of Personal Data We Collect
Payment Information: We obtain payment-related information directly from
you, including information about the type of payment card you use, its last
four numbers, your billing contact information, and your billing email. For
transactions, this information is essential. We disclose this information to
our reliable service providers for business purposes, particularly Paypal,
Stripe, Inc. ("Paypal, Stripe"), our partner for payment processing.
Device/IP Information: When you use our services, automatically obtained
data about your device and IP is gathered. This contains the kind of device,
operating system, and browser being used, along with your IP address, device
ID, and domain server. In addition to third parties including ad networks,
analytics partners, service providers, and third-party business partners that
are accessed through the services, information is also collected directly from
you.
Web Analytics: We use web analytics to collect information about how
users interact with webpages, sources and webpages that we recommend them to,
non-identifiable request IDs, and other statistics pertaining to how your
browser or device interacts with our services. Ad networks, analytics partners,
service providers, and other third-party business partners that are accessed
through the services will receive this information, which is obtained from you,
for business purposes.
Geolocation Data: Your IP address is used to gather geolocation data
straight from you. Ad networks, analytics partners, service providers, and
other third-party business partners that are accessible through the services
are all given access to this information for business purposes.
Other Identifying
Information That You Voluntarily Choose to Provide: We obtain information directly from you that you
freely give us, such as passwords and personal data you enter in emails or
letters. This data is shared with service providers for commercial purposes.
User Contact Data: We obtain your contact details directly from you,
which includes your email address, phone number, mailing address, and first and
last name. We exchange this information for commercial purposes with ad
networks, healthcare providers, insurance providers, service providers, parties
you approve, access, or verify, and health information exchanges.
User Demographic Data:
We obtain your demographic information
directly from you. This information includes things like your gender and/or
gender identity, age, date of birth, zip code, race, and sexual orientation.
Service providers, ad networks, healthcare providers, health information
exchanges, and others you approve, access, or authenticate are among the
businesses with which this information is shared for commercial purposes.
Medical Data: Direct collection is used to gather health-related
data, such as details about medical illnesses, healthcare providers visited,
visits' purposes and dates, and your own medical history. This information is
shared for business purposes with insurance companies, healthcare providers,
service providers, health information exchanges, and parties you authenticate,
approve, or permit.
Insurance Information: We obtain information about your insurance directly
from you, including the insurance carrier, insurance plan, member ID, group ID,
and payer ID. We exchange this information for business purposes with service
providers, hospitals, health information exchanges, and other partners you
permit, access, or authenticate.
Booking Appointment
Data: Information about scheduling an appointment,
including the date and time of the visit, the provider, the treatment, and if
you are a new patient, is gathered directly from you and other sources. This
data is shared with healthcare providers, analytics partners, service
providers, and health information exchanges for business purposes.
Social Network Data: Both you and third parties provide information about
your social networks, such as your email address, phone number, username, IP
address, and device ID. This information is shared for commercial purposes with
ad networks, service providers, and parties you verify, approve, or provide
access to.
Categories of Data
Considered “Sensitive” Under Certain Privacy Laws: Lastly, we recognize that certain data is sensitive in accordance with privacy
rules. This covers personal data including sexual orientation, health, and
account username and password. You may be confident that this private
information is treated with the highest care and shared only with reputable
service providers, insurers, healthcare providers, and health information
exchanges, as well as other parties you approve, access, or authenticate when
needed for business needs. We take the security of your data and privacy very
seriously.
Categories of Sources of Personal Data from You:
Your personal information is collected in a number of ways, beginning
with direct interactions when you register for an account or use interactive
features like looking up healthcare providers or open appointments, or filling
out your medical history before seeing a healthcare provider. In addition,
adding data to the database involves filling out free-form text boxes,
answering quizzes, and polls, and publishing reviews. Emails and other direct
correspondence with us become an invaluable source of information as well.
Moreover, cookies—which keep track of your online actions and
preferences—automatically gather personal data when you use the services.
Certain apps and software can be downloaded in order to receive data from your
computer, such as information about your current login status and whether you
are available for updates or alerts. Location and mobile device data may also
be collected if you use our mobile application or a browser that supports
location sharing. Outside of your direct encounters, contributions from other
parties are quite important.
From Third Parties:
In order to provide customer support and analyze your interactions with
the services, service providers are hired. They also play a key role in the
creation of user profiles and lead generation, which deepens our understanding
of user engagement.
Analytics partners work together to share information about website
traffic and service usage, which helps with service marketing and optimization.
Healthcare providers also play a significant role in this process,
exchanging pertinent information to make arranging appointments easier and
increase the effectiveness of the appointment scheduling procedure.
If you sign in with a third-party website or enter your credentials,
social networks come into play since data and content from those accounts could
be transferred to your account with us.
Advertising partners support marketing and promotional initiatives by
providing insights into user engagements with services, ads, or messages.
Essentially, there are many different types of personal data sources,
such as direct user interactions, automatic data gathering, and contributions
from different third parties, all of which work together to create a full
picture of user participation and preferences.
How We Share Your Personal Data
We may occasionally release your Personal Data to different companies
for particular business purposes while we are conducting business. These
entities are divided into many categories, and each one contributes in a
different way to the upkeep and improvement of our services.
Service Providers:
Our partner for payment processing, Stripe, Inc. ("Stripe"),
is one of our reliable service providers. Your voluntary payment card
information is gathered by Stripe, which guarantees safe and effective payment
processing. Please refer to Stripe's terms of service and privacy policy for
further information on how they use and store personal data.
In order to identify and protect against security events, harmful
activities, fraud, and illegal actions, we also hire security and fraud
prevention consultants. They are also in charge of bringing charges against
those who engage in these kinds of actions.
Numerous suppliers, such as those in the areas of hosting, technology, communications,
fulfillment, data storage, analytics, insurance verification, and staff
augmentation, help us further with our operational services. Their
participation is essential to carrying out a number of operational tasks,
including data storage, security measures, hosting, billing, fulfillment,
insurance verification, and web service analytics, as well as to enabling our
users to access particular features, services, or functionalities.
Additionally, they aid in the debugging procedures, guaranteeing the
finding and fixing of mistakes that can jeopardize our services' intended
functionality.
It's important to note that any brief, transitory usage of personal data
is completely restricted to the ongoing conversation and isn't used by a third
party to create a user profile or alter the user experience in any way after
the first engagement.
Additionally, a variety of tasks are carried out by our service
providers on our behalf, such as account maintenance and servicing, customer
support, order processing and fulfillment, customer information verification,
payment processing, financing, advertising and marketing services, analytic
services, and other services on behalf of the company or service provider. They
also conduct internal research for technology advancement and demonstration, as
well as actions to confirm or uphold the security and quality of our services.
Essentially, the goal of our partnership with service providers is to
improve the general quality, security, and operation of the services we offer
to our customers.
Selected Recipients:
Analytics partners are essential to our understanding of how users find
and use the platform since they track user interactions with our services.
In addition to auditing related to current interaction and concurrent
transactions, such as counting ad impressions to unique visitors, confirming
placement and quality of ad impressions, and auditing compliance with this
specification and other standards, ad networks are engaged for the purpose of
ad customization and serving.
When consumers decide to book appointments using our services,
Healthcare Providers are the ones that receive Personal Data. For instance,
data is shared appropriately if a user fills out a Medical History Form ahead
of time and chooses to share it with the healthcare provider of their choice.
This sharing also applies to users who choose to use our services for analysis
and referrals regarding possible medical conditions or treatments, as well as
emergency scenarios.
Insurance providers acquire Personal Data in order to evaluate
eligibility, ascertain cost-sharing responsibilities, and request details about
benefit plans on behalf of consumers.
User information is sent to Health Information Exchanges and affiliated
organizations, like Regional Health Information Organizations, to improve the
safety and accessibility of data for healthcare professionals. The goals of
these groups are to raise the standard, effectiveness, and safety of
patient-centered treatment.
Parties You Authorize,
Access, or Authenticate:
There are
situations in which Personal Data may be purposefully made public. For example,
any information disclosed in an online forum or review posting is deemed public
and not private. It is recommended that users carefully evaluate whether to share
any Personal Data in these public areas, since it might be viewed and gathered
by unaffiliated third parties.
Additionally,
users can choose to provide specific Personal Data to other business partners
that they can access via our services. When users decide to use external
services to log in to the services, this happens. In this case, the disclosure
is made expressly to satisfy the original purpose for which the data was given
to us.
Healthcare Provider Personal Data
Payment Information: Regarding payment-related data, we gather facts like
the kind of payment card, the last four card digits, the billing email address,
and the billing contact information. You are the primary source of this data,
which we share with some service providers, most notably our payment processing
partner, for business purposes., Paypal & Stripe, Inc.
("Stripe").
Device/IP Information: We collect information about devices and IPs,
including IP addresses, device IDs, domain servers, and the kind of device,
operating system, or browser that was used to access the services. We share the
data you submit with ad networks, analytics partners, service providers, and
other third-party business partners that can be accessible through the services
for commercial purposes.
Web Analytics: Web analytics data comprises of webpage interactions,
non-identifiable request IDs, referring webpages/sources via which you access
the services, and statistics related to the device/browser interaction with the
services. Ad networks, analytics partners, service providers, and other
third-party business partners that are accessed through the services will all
receive this information from you.
Geolocation Data: Among the data we gather is geolocation information
derived from IP addresses. This data is contributed to by you and third parties
as well. It is shared for business purposes with ad networks, analytics
partners, service providers, and third-party business partners that can be
accessible through the services.
Other Identifying
Information That You Voluntarily Choose to Provide: Your freely supplied information is gathered. Examples of this include
passwords and other unique identifiers, personal information you provide over
the phone or in emails, and personal data you supply in letters. This data is
shared with service providers for commercial purposes.
Healthcare Provider
Contact Data: First and last names, email addresses,
phone numbers, and mailing addresses are among the contact details of
healthcare providers that are obtained from you and shared for business needs
with ad networks, service providers, insurance companies, healthcare providers,
health information exchanges, and parties you authorize, access, or
authenticate.
Healthcare Provider
Demographic Data: You provide
demographic information about healthcare providers, including your gender
and/or gender identity, age, date of birth, zip code, race, sexual orientation,
and spoken language. Service providers, ad networks, healthcare providers,
health information exchanges, and parties you authorize, access, or
authenticate may receive this information for business purposes.
Professional License
Information: For commercial objectives, information
regarding healthcare professionals' specializations, certificates, and
educational background is obtained from you and shared with service providers.
Categories of Data
Considered "Sensitive" under Certain Privacy Laws: Sensitive information derived from you, including
your sexual orientation and unique identifiers like your account login and password,
may be shared for commercial purposes with ad networks, healthcare providers,
service providers, parties you approve, access, or verify, and healthcare
providers.
Categories of Sources
of Personal Data
From You:
There are several situations in which you give us information directly.
This primarily occurs when you register for an account on our platform and
initiate direct communication. Furthermore, your interaction with us includes
times when you correspond with us via email or make other first contact. Your
direct contributions serve as a fundamental source of personal information.
When Using the Services, Automatic Collection of Personal Data: When you
use our services, we automatically gather personal information. This includes
information gathered by cookies, which improves our comprehension of your
interactions. Additionally, if you download and install any of the particular
software or apps we offer, your computer device may provide information to us.
Providing pertinent services, such as updates or alert alerts, is made easier
with the use of this data. We might also get information about your location
and mobile device if you choose to use our mobile application or a browser that
supports location sharing.
From Third Parties:
We gather data
from other parties in addition to directly obtaining information from users. In
order to help us analyze your interactions with the services and offer customer
support, service providers are essential to this. These suppliers also aid in
the development of user profiles and lead generation.
Our analytics
partners work with us to provide information about website traffic and service
usage, which helps us market and optimize our services more successfully.
Public or
Government Records: We might use data from public sources or the government for
onboarding and provider verification. This guarantees a thorough and precise
comprehension of the licenses and certifications held by medical professionals
connected to our platform.
Partners in
Advertising: Among the service providers in our network are those with
expertise in marketing and promotion. We receive useful data about your
interactions with our services, ads, or emails from these advertising partners.
Through this partnership, we are able to better customize our marketing efforts
to match the tastes and habits of our users, which improves their overall
experience.
How We Disclose Your Personal Data
Under some conditions, we might share your Personal
Data with different kinds of service providers and other outside parties, each
of which has a different purpose for doing business.
Service Providers:
Your willingly submitted payment card information is collected as part
of our partnership with service providers, including payment processors like
Stripe, Inc. ("Stripe"), in order to process payments. To get
complete information on how Stripe uses and stores your Personal Data, it is
imperative that you consult their terms of service and privacy policy.
Furthermore, security and fraud prevention specialists help with the
identification and investigation of security incidents, defense against
malevolent activity, and prosecution of individuals involved.
Providers of technology, communications, hosting, fulfillment, data
storage, analytics, insurance verification, and staff augmentation work
together to provide operational services (like web service analytics, billing,
hosting, fulfillment, data storage, security, and insurance verification)
and/or to make certain services and features available to our users. This
includes services carried out on our behalf, such as account maintenance,
customer service, order processing, payment verification, financing,
advertising, marketing, and analytic services; and the short-term use of
Personal Data that is not used by another party to create a User profile or
otherwise alter your user experience outside of the current interaction. Their
efforts also include internal research for technology advancement and
initiatives to confirm or uphold the security and caliber of our services.
Selected Recipients:
Analytics partners are essential to our understanding of how users find
and use the platform since they track user interactions with our services.
Ad networks are then called upon to customize and serve ads as well as
audits pertaining to an ongoing interaction and ongoing transactions. These
audits may include, but are not restricted to, calculating the number of ad
impressions for each unique visitor, confirming the placement and caliber of ad
impressions, and conducting an audit to ensure compliance with this
specification and other standards.
In order to improve the security and accessibility of data for
healthcare providers, entities like Health Information Exchanges and associated
organizations are active in the collection and organization of user
information. Their objective is to make health information more accessible,
which will ultimately increase patient-centered care's effectiveness, safety,
and quality.
Parties You Authorize,
Access, or Authenticate:
Certain Personal Data is shared with third
parties only when you give permission for them to do so through our services.
This happens when you opt to access the platform through any service, and the
information is disclosed in a way that explicitly satisfies the purpose for
which you gave it to us. This procedure guarantees a smooth and safe
integration of outside services that corresponds with the information-sharing
goals you have in mind.
THE FOLLOWING SECTIONS APPLY TO ONLY TO USERS.
Legal Obligations
As stated under "Meeting Legal Requirements
and Enforcing Legal Terms" in the above sections on "Our Commercial
or Business Purposes for Collecting Personal Data," we may disclose any
Personal Data that we collect to third parties in connection with any of the
aforementioned activities.
Business Transfers
In the event of a merger, acquisition, bankruptcy,
or other event where a third party takes over full or partial control of our
business, all Personal Data may be transferred to such third party. We will try
our best to let you know if any of these things happen so that your information
isn't exposed to new privacy and security procedures and rules.
Data that is Not Personal Data
From the Personal Data we
collect, we may extract aggregated and/or de-identified data, including by
deleting information that allows the data to be uniquely linked to a specific
user. For our legitimate business objectives, such as analyzing, developing,
and improving the Services and promoting our business, we may use such aggregated,
de-identified, or anonymized data and share it with third parties; provided,
however, that we will not release such data in a way that might identify you.
Tracking Tools,
Advertising, and Opt-Out
The following sections provide additional
information about how we collect your Personal Data.
Information Collected Automatically
Cookies and related technologies, together called
"Cookies," are used by the Services to allow our servers to identify
your web browser and gather information about your visitation and usage
patterns. These technologies include pixel tags, web beacons, clear GIFs,
mobile IDs, and JavaScript. We use this information to operate and enhance our
Services, identify trends, and learn more about and market to our user base.
For example, we use Cookies to measure performance, store authentication status
so that credentials don't need to be entered again, modify user experiences
with the Services, track navigational patterns, and employ analytics and fraud
protection to tailor the Services or customize advertisements. Cookies are text
files or other little bits of data that are stored on your computer, tablet,
phone, or other device when you use it to access our services. We might also
add information from third parties, such as those who have set their own
Cookies on your device(s), to the data we already have on you.
We use the following types of Cookies:
·
Essential Cookies. In order to give you the features or services you
have requested, essential cookies are needed. For instance, you can log into
our Services' secure sections with the use of certain Cookies. Certain features
and services might not function if these Cookies are disabled.
·
Functional Cookies. Functional cookies help us remember your
preferences over time, keep track of your choices and settings related to our
services, and identify you when you visit us again. These cookies enable us to
address you by name, customize our content for you, and keep track of your
choices (such the language or location you prefer).
·
Performance/Analytical Cookies. Through the collection of
data on the number of visitors to the Services, the pages they view, the length
of time they spend viewing a page, mouse clicks, mouse movements, scrolling
activity, and text entered into the Services, Performance/Analytical Cookies
enable us to better understand how users interact with our offerings. In order
to enhance our advertising campaigns and the content for users who interact
with our advertisements, performance and analytical cookies also assist us in tracking
the effectiveness of our campaigns. For instance, cookies are used by Google
Inc. ("Google") in relation to its services for Google Analytics. The
Google Analytics Terms of Use and the Google Privacy Policy govern how Google
may use and disclose data about your visits to the Services that it collects. You
have the option to opt-out of Google’s use of cookies by visiting the Google advertising opt-out page or the Google Analytics Opt-out
Browser Add-on page.
·
Retargeting/Advertising Cookies. Advertising and
Retargeting Cookies gather information about your online activities and
pinpoint your interests so we can show you relevant advertisements. Please
refer to the "Information about Interest-Based Advertisements"
section below for further details on this.
·
Web Beacons Web Beacons (e.g., clear GIFs or pixel tags) are
little visual image files that are embedded in an email or webpage and may be used
to gather data about how our services, the websites of particular advertisers,
and our emails, newsletters, and special promotions are used. We are able to
assess the number of users accessing the Services, opening emails, and using
the web services of certain publications thanks to the data gathered by Web
Beacons. Furthermore, it enables us to improve our interest-based advertising,
which is covered in more detail below.
·
Mobile Device Identifiers Planet Doctor uses mobile
device identifiers to get more data about the demographics and online habits of
its users. Mobile device identifiers are files kept on mobile devices that can
be used to track data and devices, as well as activities carried out on and
through them and the installed apps. Mobile device identifiers make it possible
to collect Personal Data, including address, location, media access control,
and tracking information. This information can include, but is not limited to,
IP address, domain server, type of device(s) used to access the services, web
browser(s) used, webpage you referred from to access the services, additional
statistics, and details about how your browser or device interacted with the
services.
·
Cross Device Matching. In order to ascertain whether users have engaged
with content on various devices and to associate those devices, we might
collaborate with partners who examine device activity data and/or depend on
your data (such as demographic, geographic, and interest-based information). To
augment this study, we might additionally give these partners de-identified
data. We may use this information to further evaluate how Services are used
across devices or to show tailored adverts on devices we think are related.
You have the option to
accept or reject cookies using the options on your web browser. Depending on
your browser software, you can choose how each new cookie is accepted, but most
browsers include an option to switch off the cookie feature, which will stop
your browser from receiving new ones. Additionally, by turning on the relevant
setting on your mobile device, you might be able to refuse mobile device
identifiers. All cookies that are currently installed on your computer can also
be removed. While accepting Planet Doctor's Cookies is completely optional, you
might need to manually change certain options each time you use the Services if
you block, reject, or remove them. This is because some features might not
perform as intended.
Go to the
"preferences" or "options" area of your browser's menu to
see what Cookie settings you can change. Please click this link to learn more
about cookies, including how to manage and remove them.
The "Do Not
Track" feature in your browser lets you tell website, web application, and
service operators that you don't want them to monitor specific aspects of your
online activity over time and across various websites. There is presently no
industry consensus over what constitutes a Do Not Track signal, and not all
browsers offer a Do Not Track option. Please be aware that, similar to many
website operators, we do not currently implement "Do Not Track"
requests received from a browser due to these reasons and our usage of Cookies.
To find out more about “Do Not Track,” you can visit here.
Information about Interest-Based Advertisements
Through the Services, we
might offer advertisements as well as permit third-party ad networks, such as
ad agencies, ad servers, ad technology providers, and research companies, to do
the same. These ads, referred to as "interest-based ads," may be
shown to individuals who exhibit particular behaviors or interests, or who fall
into specific general profile categories. You may give us information for
Interest-Based Ads (including Personal Data), or we may get it from your online
behavior or from the usage habits of certain users on the Services and/or
third-party services. IP address, mobile device ID, operating system, browser,
webpage interactions, geographic location, and demographic data, such gender
and age range, are a few examples of this kind of information. Tracking users'
actions across time and on unaffiliated properties, including when they leave
the Services, may be used to collect this kind of data. In order to achieve
this, you may get Cookies—including Web Beacons—from an ad network via the Services
from us or our service partners. Ad networks may offer anonymized, aggregated
auditing, research, and reporting to us and our advertisers thanks to Web
Beacons. Planet Doctor uses this data to better understand the demographics and
online habits of our users. Additionally, web beacons allow ad networks to show
you customized adverts when you visit other websites. Ad networks can read,
modify, or store their own Cookies on your browser with Web Beacons, much like
if you had requested a webpage from their website.
We adhere to the
Self-Regulatory Principles for Online Behavioral Advertising set forth by the
Digital Advertising Alliance ("DAA"). A number of media and marketing
associations have created an industry self-regulatory program through the DAA and
Network Advertising Initiative ("NAI") to provide users with more
control and insight into customized ads across various websites and properties.
Please visit the DAA's or NAI's User opt-out pages, which are located here, to
make decisions about Interest-Based Ads from participating third parties,
including to opt-out of receiving behaviorally targeted advertisements from
participating organizations. Alternatively, install the DAA's App Choice app
(available for iOS and Android) on your mobile device. An "opt-out"
cookie will be installed on your computer, tablet, or mobile device when you
utilize these opt-out options, signaling to the companies that NAI and DAA are
members that you do not wish to receive Interest-Based Ads. You might have to
re-opt-out if you erase Cookies from your computer, tablet, or mobile device.
Please click this link to learn how to disable interest-based ads on mobile
devices. To use these, opt-out options, you will have to choose which browser
and device to use.
Please be aware that you
can continue to view non-interest-based (i.e., non-targeted at you) Planet
Doctor adverts even after you have opted out of interest-based ads.
Furthermore, choosing to opt out does not prevent Planet Doctor from employing
tracking technologies. Even if you have chosen not to receive interest-based
advertising, Planet Doctor may nonetheless gather data about your usage of the
Services and use that data to display advertisements to you.
We care about the security of your personal
information. Using the proper physical, technological, organizational, and
administrative security measures, we aim to prevent unauthorized access, use,
and disclosure of your Personal Data. These measures vary depending on the type
of Personal Data we process. In order to safeguard the Personal Data that you
provide to us, both during transmission and in storage, we make an effort to
adhere to widely recognized industry standards. For instance, the Services enable
the encryption of Personal Data through the use of industry-standard Secure
Sockets Layer (SSL) technology. We use servers both domestically and
internationally to store and handle your information. We keep up what we
believe to be industry-standard archival and backup methods. Additionally, you
should limit access to your computer, device, and browser; choose and safeguard
your password and/or other sign-on procedures; and sign off from your account
after using it. All of these actions will help protect your data. Please be
aware that no method of transmitting data over the Internet or storing data is
completely secure, despite our best efforts to safeguard the security of your
account and other data that we hold in our records, such as by storing Personal
Data in a secure operating environment that is not accessible to the public. We
cannot and do not guarantee the total security of any data you share with us.
Moreover, we disclaim all liability for any loss, theft, damage, or
unintentional disclosure of your content or information, unless mandated by
law.
We may attempt to notify you of any developments
if, at any point during or after our relationship, we suspect that the security
of your Personal Data may have been compromised. We shall make every effort to
tell you as soon as practicable under the circumstances if a notification is
necessary. We may send you an email to the most recent email address you have
supplied us in your user profile, if we have that information. Please make sure
your account's email address is current. That email address is something you
may change at any time in your account profile. You can print any notice you
receive from us so you have a copy. You must use email application software on
your computer, mobile device, or other device to check your email account in
order to receive these notices. You consent to our use of
e-mail as a means of such notification. If you prefer for us to use the U.S.
Postal Service to notify you in this situation, please e-mail us at postnotice@Planet Doctor.com. When submitting your
request, please make sure to include your address. This choice is yours to make
whenever you'd like, and it will take effect for any alerts we send out after a
fair amount of time for us to handle your request. Additionally, you can use
this email address to get a free print copy of the electronic notice we gave
you about the compromise of your personal data.
We keep your personal information for as long as is
required to deliver our services, run our business, or fulfill any other
commercial reason for which we collected it. We take into account the source of
the data, the reason for collection, the sensitivity of the data, and our need
for the personal information when determining the length of time to retain it
for a given category of data. Sometimes we need to keep Personal Data longer in
order to fulfill our legal requirements, settle disputes or collect unpaid
fees, deliver our services, or for other reasons allowed or mandated by
relevant laws, rules, or regulations. In addition, we might keep information
that does not directly identify you in an aggregated or anonymized form. For
example:
Children under the age of thirteen are not targeted
by the Services and are not supposed to utilize them. Please do not attempt to
register for, use, or send us any Personal Data if you are under the age of
thirteen. You attest that you are older than 13 by using, accessing, and/or
submitting information to or through the Services. We do not intentionally
gather or request Personal Data from children under the age of 13, as stated in
the Terms of Use. We will only use a child's (or parent's or legal guardian's)
Personal Data to respond directly to them and inform them that they are not
permitted to use the Services if we discover that we have received any Personal
Data from a child under the age of 13 without first obtaining their parent's
verified consent. The Personal Data pertaining to that kid will thereafter be
deleted by us. Please email us at Privacy PlanetDoctor.com if you think that a
child under the age of 13 may have given us Personal Data.
You may only use the Services with permission from
or under the supervision of your parent or legal guardian if you are under the
age of majority in your place of residence and are currently thirteen (13)
years old. If you are a parent or legal guardian, you may use the Services on
behalf of a minor child in accordance with the Agreement. As further specified
herein, any information you give us while utilizing the Services on behalf of
your minor child will be handled as personal data.
You consent to Planet Doctor contacting you for any
correspondence made in connection with the provision of the Services or any
legally mandated contacts if you use the Services on behalf of another
individual, regardless of age. Furthermore, you consent to sharing or
forwarding any such communications to anybody on your behalf who you are using
the Services for.
How We Use Information That is Neither Personal
Data nor PHI
Controlling Your Personal Data & Notifications
By signing in
and gaining access to your account, if you are a registered user of the
Services, you can edit some Personal Data or account details. Please send an
email to Privacy PlanetDoctor.com if you would like to
cancel your account. As soon as it is reasonably practicable, Planet Doctor
will make an effort to remove your account. However, please be aware that
Planet Doctor retains the right, in accordance with our internal data retention
policies and procedures, to keep information from closed accounts.
If any of your account's data is misplaced, stolen,
or used without authorization, you have to let us know right once.
California Rights and Disclosures
California residents have particular rights regarding
their personal information under the California Consumer Privacy Act of 2018 as
revised by the California Privacy Rights Act ("CCPA"). For
information on how to exercise these rights, please refer to the section below
titled "Exercising Your Rights." This section outlines your rights
under the CCPA and provides instructions on how to use them. Please get in
touch with us at if you have any questions regarding this area or whether any
of the following pertains to you. Consumer-Privacy@Planet Doctor.com and indicate
“California Rights” in the subject line of your communication.
Access
You have the right to inquire about specific
details regarding how we have collected and used your personal data during the
previous 12 months, such as the following:
• The kind of personal information we have gathered
about you.
• The types of sources that were used to get such
personal information.
• The categories of third parties with whom we have
shared your personal information; • The particular pieces of personal information
we have gathered about you; • The business or commercial purpose for obtaining
or selling your personal information.
We shall list the types of Personal Data shared
with each third-party recipient if we have exposed your Personal Data for
commercial purposes in the last 12 months. We will list the types of Personal
Data that third-party recipients have purchased if we have sold your Personal
Data in the last 12 months.
Deletion
You are entitled to ask that the Personal Data we
have on file about you be deleted. This right is subject to specific exceptions
under the CCPA. For instance, we might need to keep your Personal Data in order
to fulfill your request for services, complete a transaction, or carry out
another action. Your deletion request may be rejected if it falls under one of
these exclusions.
Correction
You are entitled to request that any erroneous
Personal Data we may have about you be corrected. This right is subject to
specific exceptions under the CCPA, such as where we determine that your
personal data is accurate after considering all relevant facts. We have the
right to reject your correction request if it falls within one of these
exclusions.
Processing of Sensitive Personal Information
Opt-Out
Personal Data Sharing or Selling
When a firm
"shares" or "sells" Personal Data to third parties for the
purpose of cross-contextual behavioral advertising, California residents are
entitled to specific protections under the CCPA. These kinds of
"sharing" are likewise regarded as "selling" under the
CCPA's regulations. As a result, we have sold and exchanged the Personal Data
listed above in order to enable cross-contextual behavioral advertising:
·
Web analytics or other comparable network activity
data
·
demographic data
Our Services contain
Cookies from specific third parties, as mentioned in the section above under
"Tracking Tools, Advertising, and Opt-Out." These Cookies give those
third parties access to data about your usage of our services that is connected
to your device or browser. These outside parties might utilize your information
to show you relevant advertisements on our services or on other websites you
browse. Sharing your data for online advertising purposes via third-party
Cookies may be deemed a "sale" of information under the CCPA. You can
choose not to have your data sold or shared by following the guidelines in this
section.
The following types of
third parties are recipients of our Personal Data sharing:
• Partners in advertising
We have disclosed your
Personal Data to the above-mentioned categories of third parties during the
last 12 months in order to: • Market and market the Services; • Display
advertisements to you, including interest-based or online behavioral
advertising.
We won't ask you to renew
the sharing of your personal data for at least a year after you've completed an
opt-out request. We do not, as far as we are aware, share the personal
information of minors younger than sixteen.
We Will Not Discriminate Against You for Exercising Your Rights Under the
CCPA.
We promise not to treat you unfairly if you use the
CCPA to assert your rights. If you exercise your rights under the CCPA, we
won't refuse to supply you our goods or services, charge you a different price
or rate, or give you goods and services of a poorer quality. Financial
Incentives
We appreciate your data at Planet Doctor since it
helps us better understand your interests and goals and enhances our offerings
to better meet your needs. We might occasionally provide a monetary reward for
taking part in our user study. Our assessment of the estimated value of your
data informs the cash incentive we provide. You might be requested to provide
personal information in surveys, questionnaires, or through your account if you
take part in the study. We will never sell or disclose the personal information
you provide to us for this research with outside parties; it will only be
utilized internally to enhance our offering.
Your involvement in the study gives us permission
to gather the following types of personal data about you:
• Identifiers, including your name, address, email
address, internet protocol address, account name, social security number,
driver's license number, passport number, and other comparable identifiers;
they can also be found online.
• Features of classes that are protected by federal
or California law.
• Commercial data, including goods and services you
have bought, received, or contemplated, as well as any past or current patterns
of consumption.
• Information about your interactions with advertisements,
websites, apps, and other online content, as well as your search and browsing
histories, via the internet or other electronic networks.
• Data on geolocation.
• Information that is auditory, electronic, visual,
thermal, olfactory, or comparable. We might, for instance, gather your voice
recordings.
• Information on a profession or job.
• Education information, which the Family
Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)
defines as information that is not publicly available personally identifiable
information.
• Inferences made from any of the aforementioned
types of personal information. • Any additional personal information you may
provide in a free-form area on our surveys or forms.
The cash incentive is completely optional to take
advantage of. By accepting a cash incentive, you consent to our not having to
abide by your right to know or remove any personal information we may have
obtained about you in exchange for the incentive. If you are a participant in
one of our financial incentives, you may opt out of the financial incentive at
any time by sending an email to us at the address you were given when you
received your unique notification of the financial incentive.
Other California Resident Rights
Under California Civil Code Sections
1798.83-1798.84, California residents are entitled to contact us to prevent
disclosure of Personal Data to third parties for such third parties’ direct
marketing purposes. To submit such a request, please contact us at Consumer-Privacy@Planet
Doctor.com.
Virginia Resident Rights and Disclosures
The Virginia Consumer Data
Protection Act ("VCDPA") outlines your rights if you live in
Virginia. For information on how to exercise these rights, please refer to the
section below titled "Exercising Your Rights." Please be aware that
in the course of providing our customers with certain services, we may process
the personal data of their end users or employees. To discuss your rights
regarding such data, please get in touch with the organization that initially
received your personal information if we are processing it as a service
provider. Furthermore, kindly be advised that these rights are subject to
specific limitations and exclusions under relevant law, which may allow us to refuse
your request or need it.
If you live in Virginia and there are any
discrepancies between this part and any other privacy policy provision, the
section that protects personal data the most will take precedence. Please get
in touch with us at if you have any issues regarding this section or whether
you are entitled to any of the following rights. Consumer-Privacy@Planet Doctor.com and indicate
“Virginia Rights” in the subject line of your communication.
Access
You have the right to see your personal data and to
request confirmation of whether we are processing it.
Correction
You have the right to have errors in your personal
data corrected, to the extent that doing so is acceptable given the nature of
the data and the purposes for which we are processing it.
Portability
To the extent that it is technically possible, you
have the right to request a copy of your Personal Data in a machine-readable
format.
Deletion
You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
·
• You can choose not to have your personal data
processed for the purpose of targeted advertising. As covered in the section
under "Personal Data Sharing" of the “California Rights” section
of this Privacy Policy, For the goal of targeted advertising, we process
your personal data. Please visit the to choose not to have your personal data
processed by us for purposes of targeted advertising. “Exercising Your Rights”
section.
• You can choose not to have your personal
information sold. As per the VCDPA, we do not currently sell your Personal
Data.
• If appropriate, you have the right to refuse to
have your Personal Data processed for the purpose of profiling in support of
decisions that have a substantial impact on your legal situation or other
matters.
Appealing a Denial
If, after receiving your request in compliance with
this provision, we decline to act upon it within a reasonable amount of time.
In order for us to identify the initial request and confirm that you are the
person it is about, you must: (1) include enough information in your appeal;
and (2) describe the reasons behind your appeal. Please be aware that the
rights and obligations you have under the VCDPA will apply to your appeal.
After we receive your request, we will address your appeal within sixty days.
You have the right to use the following channels to get in touch with the
Virginia Attorney General if we reject your appeal. here. You may appeal a decision
by us using the following methods:
·
Email us at: Consumer-Privacy@Planet Doctor.com (title must include
“VCDPA Appeal”)
·
Call
us at: (866) 248-0884
Colorado Rights and Disclosure
Residents of Colorado are
entitled to the protections outlined in the Colorado Privacy Act
("CPA"). For information on how to exercise these rights, please
refer to the section below titled "Exercising Your Rights." Please be
aware that in the course of providing our customers with certain services, we
may process the personal data of their end users or employees. To discuss your
rights regarding such data, if we are acting as a processor processing your
personal data, you should first get in touch with the organization that
originally obtained it. Furthermore, kindly be advised that these rights are
subject to specific limitations and exclusions under relevant law, which may
allow us to refuse your request or need it.
If you live in Colorado and there are any disputes
between this part and any other privacy policy provision, the section that
protects personal data the most will take precedence. Please get in touch with
us at if you have any issues regarding this section or whether you are entitled
to any of the following rights. Consumer-Privacy@PlanetDoctor.com and indicate
“Colorado Rights” in the subject line of your communication.
Access
You have access to and the right to request
confirmation of whether we are processing your personal data.
Correction
You have the right to have errors in your personal
data corrected, to the extent that doing so is acceptable given the nature of
the data and the purposes for which we are processing it.
Portability
You have the right to request a copy of your
Personal Data in a machine-readable format to the extent technically feasible.
Deletion
You have the right to delete your Personal Data.
Opt-Out of Certain Processing Activities
·
You have the right to opt-out of the processing of
your Personal Data for targeted advertising purposes and disclosures of your
Personal Data which constitute a “sale.” As discussed in the “California Right” section
of this Privacy Policy (specifically, see “Personal Data Sharing or Selling”), we may process your
Personal Data for targeted advertising purposes, and some of our data sharing
relationships may constitute a “sale.” To opt-out of such processing
activities, please see the “Exercising Your Rights”
section.
·
You have the right to opt-out to the sale of your
Personal Data. We do not currently sell your Personal Data as defined under the
CPA.
·
You have the right to opt-out from processing your
Personal Data for the purposes of profiling in furtherance of decisions that
produce legal or similarly significant effects to you, if applicable.
Appealing a Denial
·
Email us at: Consumer-Privacy@PlanetDoctor.com (title must include
“CPA Appeal”)
·
Call
us at: (866) 248-0884
·
You can opt-out from the processing of sensitive
information or opt-out from “selling,” “sharing,” or targeted advertising, as
applicable, by the following methods:
·
If you have an account with us, you can opt-out
through the “Data Privacy” tab in your account settings.
·
You can visit the “Privacy Settings” page at https://www.Planet Doctor.com/privacy-settings.
If you have questions or difficulty submitting a
Valid Request, you can call us at (866) 248-0884 or email us at Consumer-Privacy@Planet
Doctor.com.
Changes to this Privacy Policy
Contact Information
·
Please do not hesitate to contact us at: if you
have any questions or concerns about this Privacy Policy, the methods in which
we collect and use your Personal Data, your choices, or your rights regarding
such use.
·
E-mail: Privacy@Planet Doctor.com
·
Address: Planet Doctor, Inc., 1820 N Corporate
Lakes Blvd, Weston, FL 33326
·
Phone:
(866) 248-0884
